Job Title: HORECA Supervisor
Location: Oshodi/Isolo, Lagos State
Salary: #250,000

Job Overview:
We are seeking a highly motivated and experienced HORECA (Hotel, Restaurant, and Café) Supervisor to join our team in Oshodi/Isolo, Lagos State. The HORECA Supervisor will be responsible for overseeing the day-to-day operations within the HORECA sector, ensuring excellent service delivery, managing client relationships, and supporting the sales team in achieving business objectives.

Key Responsibilities:
- Supervise and coordinate daily operations within the HORECA sector to ensure smooth service delivery.
- Ensure that clients in the hotel, restaurant, and café sectors receive excellent customer service and experience.
- Assist in managing and developing strong, long-term relationships with clients and key stakeholders.
- Monitor the performance of staff, providing guidance and support as needed to improve efficiency and service standards.
- Train and develop team members, ensuring they have the necessary skills and knowledge to perform their roles effectively.
- Ensure that all activities within the HORECA sector comply with company policies, health and safety regulations, and industry standards.
- Collaborate with the sales team to identify new business opportunities and grow the client base.
- Manage inventory levels, ensuring timely stock replenishment and proper handling of products.
- Monitor and report on key performance indicators (KPIs) related to HORECA operations, providing regular updates to management.
- Handle any client complaints or concerns, ensuring prompt and satisfactory resolution.
- Assist in the implementation of marketing and promotional campaigns within the HORECA sector.

Qualifications and Requirements:
- A minimum of 3 years of experience in HORECA operations or a similar role.
- Strong understanding of the HORECA industry, including customer needs, market trends, and service standards.
- Proven experience in staff supervision, team management, and performance monitoring.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and collaboratively within a team.
- Strong organizational skills with attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office Suite and basic inventory management systems.
- A Bachelor’s Degree in Hospitality Management, Business Administration, or a related field is preferred.