Job Summary:
We are looking for a passionate and energetic Customer Service Representative to join our team in the sports industry. You’ll be the first point of contact for our customers, helping with inquiries, resolving issues, and ensuring a top-tier service experience that reflects our brand values and love for sports.
Key Responsibilities:
• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist with product information, order tracking, returns, and general support.
• Maintain accurate customer records and interactions in CRM systems.
• Work closely with sales and logistics teams to ensure customer satisfaction.
• Stay informed about our products, promotions, and the latest in sports trends.
Requirements:
• Previous experience in customer service (experience in the sports industry is a plus).
• Strong communication and problem-solving skills.
• Passion for sports and excellent knowledge of major sports and events.
• Ability to multitask and work in a fast-paced environment.